Shipping policy

Shipping Policy

Welcome to Terra Healing. We currently ship exclusively to addresses within the United States.

  1. Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays will begin processing on the next business day.

You will receive a confirmation email after placing your order and another email containing tracking information after your order ships.

  1. Shipping Time

TerraGlow orders are shipped using Standard Insured Shipping. Delivery typically takes 3–5 business days after processing.

Delivery estimates do not include weekends or holidays. Unexpected carrier delays, severe weather, or other circumstances outside our control may affect delivery times.

  1. Shipping Cost

Standard shipping is free on all U.S. orders. Customers will not be charged an additional standard shipping fee at checkout.

  1. Tracking Your Order

Tracking information will be emailed after your order has shipped. Please allow up to 48 hours for tracking updates to appear on the carrier’s website.

  1. Address Accuracy

Please review your shipping address carefully before completing checkout. Contact us as soon as possible at Vladimyr001@gmail.com if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing. Customers may be responsible for reshipping costs when an order is returned because of an incomplete or incorrect address entered during checkout.

  1. Delayed Orders

If your order has not arrived within the expected delivery period, check the tracking information first. If there has been no tracking update for several business days, contact us at Vladimyr001@gmail.com with your order number so we can investigate.

  1. Lost, Stolen, or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and contact the carrier.

You should also contact us at Vladimyr001@gmail.com as soon as possible. We will help review the tracking information and determine the appropriate next steps. Terra Healing is not responsible for packages stolen after confirmed delivery, but we will assist with available carrier inquiries.

  1. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at Vladimyr001@gmail.com. Include your order number and clear photographs or video of the issue so we can review it and arrange an appropriate replacement or refund.

  1. Contact Us

For shipping questions, contact Terra Healing at Vladimyr001@gmail.com.