Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, with the original hygiene seal intact, and in its original packaging. Due to hygiene reasons, we cannot accept returns on hair care products that have been used or opened. You’ll also need the receipt or proof of purchase. 

To start a return, you must first contact us at vladimyr001@gmail.com
If your return is accepted, we will provide you with the appropriate return shipping address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at vladimyr001@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items                                                                           

 Due to the nature of our product and for the safety and hygiene of all our customers, we cannot accept returns on hair care products that have been opened, the hygiene seal has been broken, or the product has been swatched/used. Additionally, we do not accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item before making a purchase.



Exchanges
The fastest way to ensure you get what you need is to return the item you have (provided it is unopened and the hygiene seal is intact), and once the return is accepted, make a separate purchase for the new item. Since we are a single-product boutique, exchanges are generally only processed for items that arrive damaged or defective. If your product arrives broken, please email us at vladimyr001@gmail.com for a direct replacement.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your product must be in the same condition that you received it: unopened, with the hygiene seal intact, and in its original packaging. Once the hygiene seal is broken, the product is no longer eligible for return due to health protection and hygiene reasons.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vladimyr001@gmail.com.