Refund policy

.
Refund & Return Policy 

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Since we work with global suppliers to offer you the best products, please read our return and refund guidelines below: 

1. 15-Day Return Window

You have 15 days from the date you receive your item to request a return. To be eligible for a return, your item must be: 

  • Unused, unworn, and in the same condition that you received it. 

  • In its original packaging with all tags attached. 

  • Accompanied by the receipt or proof of purchase. 

2. How to Start a Return

To initiate a return, please contact our customer support team at Vladimyr001@gmail.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

3. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the return shipping costs to ensure a replacement or full refund is processed quickly. 

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including: 

  • Perishable goods (such as food, flowers, or plants). 

  • Custom products (such as special orders or personalized items). 

  • Personal care goods (such as beauty products or hygiene items). 

  • Sale items or gift cards. 

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.