Refund policy

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Refund & Return Policy

We want you to feel confident shopping with Terra Healing. If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order.

  1. Return Eligibility

To qualify for a return, the item must be:

  • Unused and in the same condition in which it was received

  • In its original packaging with all included accessories

  • Accompanied by proof of purchase

For hygiene reasons, TerraGlow devices that have been used on the face or body cannot be returned unless they arrived defective, damaged, or incorrect.

Promotional and sale-priced items are eligible under this policy unless they were clearly marked “Final Sale” before purchase. Gift cards are non-returnable.

  1. Starting a Return

To request a return, email us at Vladimyr001@gmail.com within 30 days after receiving your order. Include your order number and the reason for your request.

If your return is accepted, we will provide instructions explaining where and how to return the item. Do not send an item back without receiving return authorization first. Unauthorized returns might not be accepted.

  1. Return Shipping

Customers are responsible for return-shipping costs for standard returns, including returns based on preference or change of mind.

Terra Healing will cover reasonable return-shipping costs when an item arrives damaged, defective, or different from what was ordered.

Original shipping charges, if any, are non-refundable unless the order arrived damaged, defective, or incorrect.

  1. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible at Vladimyr001@gmail.com.

Include your order number and clear photographs or video showing the issue. We will review the request and, when approved, arrange an appropriate replacement or refund.

  1. Exchanges

We do not process direct exchanges. To receive a different item, request a return for the original item. Once the return is approved, you may place a new order.

  1. Refunds

We will notify you after receiving and inspecting your returned item. If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for your bank or credit-card provider to process and post the refund after it has been issued. If more than 15 business days have passed since your refund was approved, contact us at Vladimyr001@gmail.com.

  1. Order Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped.

Questions

For questions about returns or refunds, contact us at Vladimyr001@gmail.com.